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Terms of Service

Effective date: 4 May 2026

These Terms of Service (the “Terms”) govern access to and use of the Lokuta service. Please read them carefully. By creating an account or using the service you accept these Terms on behalf of yourself and the organization you represent.

1. Who we are

The Lokuta service (the “Service”) is operated by Aleix Morte Sánchez, a self-employed professional (autónomo) registered in Spain with NIF 47948269P, with registered address at Pj. Xaloc, 24, 1-1, 08840 Viladecans (Barcelona), Spain (the “Provider”, “we”, “us”). You can reach us at hello@lokuta.app.

These Terms together with our Privacy Policy and, where applicable, our Data Processing Agreement form the entire agreement between you and the Provider in relation to the Service.

2. Eligibility — business use only

The Service is offered exclusively to businesses, self-employed professionals and other legal entities (“Customer”, “you”) acting in the course of a trade, business, craft or profession. By accepting these Terms you represent and warrant that:

  • you are at least 18 years old;
  • you are using the Service for business purposes and not as a consumer within the meaning of Spanish or EU consumer law;
  • you have full legal authority to bind the organization on whose behalf you accept these Terms; and
  • your use of the Service complies with all laws applicable to you and to your end users.

3. The Service

Lokuta is a web application that lets sales professionals capture spoken notes about meetings, automatically transcribe and structure them with artificial intelligence, and synchronize the resulting summaries and actions into HubSpot. The Service consists of:

  • a browser-based capture tool that records the user’s own voice via the device microphone;
  • AI-assisted transcription, summarization and action extraction (collectively, “AI Features”);
  • an optional integration with HubSpot to write structured notes back to the CRM; and
  • account, billing and team-management functionality.

We may add, modify or remove features from time to time. We will not materially reduce the core functionality of a paid plan during a paid billing period without giving you reasonable advance notice and the option to cancel.

4. Accounts and organizations

To use the Service you must create an account using either a Google sign-in or an email magic link. Each account belongs to one organization (the “Workspace”). The first user to create the Workspace is designated as Owner; the Owner can invite additional members and assign roles.

You are responsible for: (i) keeping your sign-in credentials and any invitation links secure; (ii) all activity that occurs under your account; and (iii) ensuring that every member of your Workspace complies with these Terms. The Owner is responsible for the acts and omissions of all Workspace members and for any third-party tokens (e.g. HubSpot access tokens) authorized through the Workspace.

You agree to notify us promptly at hello@lokuta.app of any unauthorized use of, or security incident affecting, your account.

5. Acceptable use

You agree not to, and not to allow any third party to:

  • use the Service in violation of any applicable law, regulation or third-party right, including data protection, intellectual property and telecommunications laws;
  • record, transcribe or process the voice or personal data of any individual without having obtained any consents and provided any notices required by applicable law (including Spanish Organic Law 3/2018 and the GDPR);
  • upload, transmit or generate content that is unlawful, defamatory, infringing, harmful, deceptive or that contains malicious code;
  • probe, scan, attack, reverse-engineer or attempt to gain unauthorized access to the Service or any system used to operate it;
  • use the Service to build a competing product, to train machine-learning models, or to scrape or extract data in bulk;
  • resell, sublicense, time-share or otherwise make the Service available to any third party other than your authorized Workspace members; or
  • interfere with the integrity or performance of the Service or the data of any other customer.

We may investigate suspected breaches and may suspend or terminate access to the Service for serious or repeated breaches, with or without notice depending on the severity.

6. Your content

“Customer Content” means everything you submit to or generate within the Service, including audio captured through the microphone, transcripts, summaries, notes, action items and any data exchanged with HubSpot through the integration.

As between you and us, you retain all rights, title and interest in your Customer Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and process Customer Content solely as necessary to provide and improve the Service for you, to comply with the law, and to enforce these Terms. We do not use your Customer Content to train general-purpose machine-learning models, and we do not sell or share it for marketing purposes.

You are solely responsible for your Customer Content and for the lawful basis on which you submit it. You represent and warrant that you have all rights necessary to submit Customer Content to the Service and to grant us the licence above.

7. AI features — nature and limitations

The AI Features rely on third-party large-language and speech models (currently provided by OpenAI). Outputs of the AI Features are produced algorithmically and may be incomplete, inaccurate, biased or otherwise unsuitable for your purposes. You are responsible for reviewing every output before relying on it, in particular before sending or syncing it to HubSpot or any other downstream system.

We do not guarantee that AI outputs are factual, current, fit for any particular purpose or free of bias. AI Features must not be used as the sole basis for any decision that has legal or significant effects on a person.

8. Third-party integrations

The Service relies on, and integrates with, third-party services such as HubSpot, Google, Stripe, OpenAI, Resend and Vercel. Your use of those services is governed by their own terms, and we are not responsible for their availability, content or policies. If you authorize the Service to access your HubSpot account, you authorize us to read from and write to it within the scopes you grant; you remain solely responsible for the accuracy and completeness of the data written to HubSpot.

9. Plans, fees and taxes

The Service is offered as a free Starter tier (subject to monthly usage limits) and as paid plans. Current plans, prices and quotas are shown on our website and within the billing area of the Service.

Paid plans are billed in advance on a monthly or annual basis through Stripe in the currency you select at checkout (currently EUR or USD). By providing payment details you authorize us, through Stripe, to charge the applicable fees on a recurring basis until the subscription is cancelled in accordance with section 10.

Prices are stated exclusive of taxes. You are responsible for any VAT, sales, use or similar taxes payable in respect of your subscription. For Spanish customers, Spanish VAT (IVA) at the applicable rate will be added. For business customers established in another EU Member State who provide a valid VAT identification number, the reverse-charge mechanism will apply. For customers established outside the EU, the invoice will be issued without Spanish VAT, and you remain responsible for any local taxes.

Fees are non-refundable except as required by law or as expressly stated in these Terms. We may change prices for any plan with at least 30 days’ prior written notice (sent to the email associated with the Workspace Owner); price changes take effect at the start of the next billing period after the notice period.

If a payment fails or is reversed, we may suspend or downgrade your Workspace until the outstanding amount is paid. Invoices are issued electronically and made available within the Service.

10. Cancellation and term

These Terms remain in force for as long as you have a Workspace. You may cancel a paid subscription at any time from the billing settings. Cancellation takes effect at the end of the then-current billing period; you retain access to paid features until that date. We do not provide pro-rata refunds for partial billing periods.

We may terminate or suspend your access to the Service, in whole or in part, with reasonable prior notice if (i) you materially breach these Terms and fail to cure within 15 days of written notice, (ii) we are required to do so by law or by a competent authority, or (iii) we permanently discontinue the Service. Where we terminate the Service for convenience, we will refund any prepaid fees attributable to the period after termination on a pro-rata basis.

Upon termination, your right to use the Service ends. We will give you a reasonable opportunity to export your data and will then delete or anonymize Customer Content as described in our Privacy Policy, except where retention is required by law (e.g. tax records).

11. Beta and preview features

We may make features available on a beta, preview or experimental basis. Such features are provided “as is”, may change or be discontinued at any time, and are not subject to any service-level or availability commitments. We may collect additional usage data about beta features to evaluate them.

12. Intellectual property

Other than your Customer Content and the licence you grant us under section 6, all rights in and to the Service, including all software, models, designs, trademarks (including “Lokuta”) and documentation, remain the property of the Provider or its licensors. These Terms do not grant you any right or licence in respect of those materials except as strictly necessary to use the Service.

If you provide us with feedback, suggestions or ideas about the Service, you grant us an irrevocable, perpetual, worldwide, royalty-free licence to use them without restriction.

13. Warranty disclaimer

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Service will be uninterrupted, secure, error-free or virus-free. We do not warrant that AI Features will produce specific results or that integrations with third-party services will operate without error.

14. Limitation of liability

To the maximum extent permitted by law, the Provider’s total aggregate liability arising out of or related to these Terms or the Service, whether in contract, tort (including negligence) or otherwise, will not exceed the greater of (i) the amount actually paid by you to the Provider for the Service in the twelve (12) months preceding the event giving rise to the claim, and (ii) one hundred euros (€100).

In no event will the Provider be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including loss of profits, revenue, business, goodwill, data, anticipated savings or commercial opportunity, even if advised of the possibility of such damages.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud, wilful misconduct or gross negligence.

15. Indemnity

You agree to defend, indemnify and hold harmless the Provider against any third-party claims, damages, costs, expenses and reasonable legal fees arising out of (i) your Customer Content, (ii) your use of the Service in breach of these Terms or applicable law, or (iii) your failure to obtain any consents or provide any notices required to record, transcribe or sync personal data through the Service.

16. Confidentiality

Each party will keep confidential any non-public information disclosed by the other in connection with the Service, will use it only to perform its obligations and exercise its rights under these Terms, and will protect it with at least the same care it uses for its own confidential information of similar importance. This obligation does not apply to information that is or becomes publicly available without breach, was rightfully known prior to disclosure, is independently developed without use of the other party’s confidential information, or must be disclosed by law (in which case the receiving party will, where lawful, give prior notice).

17. Changes to these Terms

We may update these Terms from time to time. If a change is material and adverse to you, we will give you at least 30 days’ advance notice by email or in-app message. Continued use of the Service after the effective date of an updated version constitutes acceptance of the updated Terms. If you do not agree to the change, your sole remedy is to cancel your subscription before the change takes effect.

18. Notices

Notices to the Provider must be sent to hello@lokuta.app. Notices to you will be sent to the email associated with your account or posted within the Service.

19. Governing law and jurisdiction

These Terms are governed by the laws of Spain, without regard to its conflict-of-laws principles. The parties irrevocably submit to the exclusive jurisdiction of the courts of the city of Barcelona (Spain) for any dispute arising out of or relating to these Terms or the Service. Where a mandatory rule of law (in particular EU consumer protection rules, in the rare event that they apply) grants you a more favourable forum, that rule prevails.

20. Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy and the DPA (if applicable), constitute the entire agreement between the parties and supersede any prior understandings regarding the Service.
  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a corporate restructuring, merger, acquisition or sale of substantially all assets of the Service, with notice to you.
  • Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • No waiver. Failure to enforce any right is not a waiver of that right.
  • Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control.
  • Independent contractors. The parties are independent contractors. These Terms do not create any agency, partnership or joint venture.

21. Contact

Questions about these Terms? Write to hello@lokuta.app or by post to Aleix Morte Sánchez, Pj. Xaloc, 24, 1-1, 08840 Viladecans (Barcelona), Spain.